Collect reviews while
the joy is still fresh.
WhatsApp review requests sent right after delivery get 3× more responses than email. Collect star ratings, NPS scores, and written reviews — automatically, at scale.
How would you rate your experience?
Write a review →
Set it up once. Reviews
collect themselves.
Baat hooks into your Shopify delivery events and fires the review request at exactly the right moment — when your customer is happiest.
Delivery triggers the ask
The moment Shopify marks an order delivered, Baat sends a warm, personalised WhatsApp message — no manual work required.
Customer rates in chat
Quick-reply buttons let customers tap a star rating without leaving WhatsApp. High raters get a follow-up nudge to write a full review.
Scores & reviews land in your dashboard
All ratings, NPS scores, and written reviews are captured in Baat. Low scores trigger an alert so your team can reach out before the customer churns.
Know exactly how
customers feel. Always.
Every review and rating feeds into a live sentiment dashboard. Spot product issues early, track NPS over time, and celebrate what's working.
- Star ratings and NPS scores in a single dashboard
- Filter by product, order value, or customer segment
- Weekly trend charts — see your rating improve over time
- Export reviews directly to Shopify or Google reviews
Catch unhappy customers
before they leave a public review.
When a customer gives a low rating, Baat alerts your support team instantly. A personal follow-up message goes out automatically — turning a bad experience into a second chance.
- Instant alert when a 1–3 star rating comes in
- Automated apology + resolution offer message
- Escalate to human agent in one click from the inbox
- Track resolution rate — close the loop on every complaint
More reviews. Better ratings.
Happier customers.
Start collecting WhatsApp reviews automatically after every delivery.