One inbox.
Your whole team.
Stop juggling personal WhatsApp accounts. Give every agent a shared view of every customer conversation — with assignments, notes, and status tracking built in.
Tracking: FX4821
Expected delivery: tomorrow by 7 PM.
Everything your team needs to handle
WhatsApp at scale.
Assign & own conversations
Route any chat to the right agent — manually or via automatic rules. Every conversation has a clear owner so nothing falls through the cracks.
Internal notes
Leave private notes on any conversation — visible only to your team, never to the customer. Brief colleagues without switching to Slack or email.
Open · Pending · Resolved
A clear three-state workflow so your team always knows what still needs attention. Filter the inbox by status in one click.
Contact profiles
See name, phone, tags, order history, and past conversations in a sidebar next to every chat. No more switching between tabs to find context.
Search & filters
Find any conversation instantly by name, phone number, message text, or tag. Filter by agent, status, label, or date range.
Real-time sync
Every agent sees new messages, assignments, and note changes the moment they happen. No refreshing, no stale views.
The right conversation, with the right agent — automatically.
Set rules to auto-assign incoming chats based on keywords, customer tags, or which agent is currently online. Or keep it manual — just tap to reassign any time.
- Round-robin distribution across your team
- Keyword-based routing (e.g. "return" → returns team)
- Capacity limits per agent to prevent overload
- Reassign with a single tap — full history moves with the chat
Answer in seconds, not minutes — because the context is right there.
Every conversation comes with a sidebar showing the customer's full history: past chats, order data from Shopify, contact tags, and any notes your team has left. No more asking "who is this customer again?"
- Shopify order history synced automatically
- Custom contact attributes you define
- Tags for segmentation and filtering
- Full conversation timeline — never loses history
Live in under 15 minutes.
Connect your WhatsApp Business number
Link your existing WABA or we'll help you apply for one. Takes about 5 minutes. Your number stays yours.
Invite your team
Add agents by email. Assign roles — Admin, Agent, or Viewer. No per-seat WhatsApp fees from Meta.
Set up assignment rules
Optionally configure auto-routing. Or just start with manual assignment and tune it as you go.
Start replying together
Your whole team is now in one shared inbox. Every message visible, every response tracked, nothing missed.
Ready to give your team
a proper WhatsApp inbox?
14-day free trial. Full access. No credit card required.