Use Cases

What brands actually do with WhatsApp.

Every one of these runs automatically once you set it up. Pick the one closest to the problem you have today.

• Abandoned Cart Recovery

  Bring back shoppers who left items in their cart with automated WhatsApp reminders that land minutes after they leave, not hours.

• COD Order Confirmation

  Confirm cash-on-delivery orders before you ship them, so fewer parcels come back and less working capital is tied up in returns.

• Flash Sale Broadcasts

  Announce a time-limited sale to a segmented WhatsApp audience and see delivery, opens and replies while the sale is still running.

• AI Customer Support

  Let an AI agent answer routine WhatsApp questions instantly and hand the rest to a human, with the full conversation attached.

• Feedback & Reviews

  Ask for feedback in the channel customers already reply on, catch problems privately, and send happy buyers to your public review page.

• Welcome Series

  Introduce your brand over a few well-spaced WhatsApp messages after someone signs up, instead of one email they never open.

• Re-engagement Campaigns

  Reach customers who have not bought in a while with a WhatsApp message that gives them a reason to come back, not just a discount.

• Lead Nurturing

  Follow up with enquiries on WhatsApp while interest is still warm, and keep the whole thread in one place for whoever picks it up.

• Product Launch Announcements

  Tell the customers most likely to care about a new product first, and handle their questions in the same thread.

• Appointment Reminders

  Cut no-shows with WhatsApp appointment reminders people actually see, and let them reschedule by replying.

• Loyalty & Rewards

  Tell customers what their loyalty points are worth in a channel they read, so rewards get used instead of forgotten.

• Subscription Renewals

  Warn customers before a subscription renews and fix failed payments by message, so renewals do not turn into chargebacks.

• Post-purchase Follow-up

  Check in after delivery to catch problems early, help customers use what they bought, and earn the second order.

• Team Inbox & Escalation

  Route WhatsApp conversations to the right agent, escalate what needs it, and keep the whole history against the customer.