Journey Builder
Set it once. Run it forever.
Build multi-step WhatsApp automation flows that trigger from customer actions — abandoned carts, sign-ups, purchases, and more. No code required.
What you get
Set it once. Run it forever.
Build multi-step WhatsApp automation flows that trigger from customer actions — abandoned carts, sign-ups, purchases, and more. No code required.
- Visual builder — no code required
- Trigger from store events or customer replies
- Branch on what the customer does next
- Add delays so a follow-up lands at the right moment
Priya Sharma Online
- Hi! Is the blue kurta set available in M? 2:14 PM
- Yes it's in stock — want me to reserve one for you? 2:15 PM
- Great! Can I get it by Friday? 2:15 PM
- Order before 5 PM and it ships today — 2 to 3 day delivery. 2:16 PM
Connects to your stack.
Bring order, cart and customer data into every conversation.
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Shopify
Sync orders, carts and customers.
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HubSpot
Push contacts and deals to your CRM.
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Zoho CRM
Keep contacts and deals in sync with Zoho.
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Dialogflow CX
Route conversations through your own bot.
Frequently asked questions
What can trigger a journey?
Store events such as an abandoned cart, a placed order or a new sign-up, and customer actions such as replying or clicking a link. Journeys can also start on a schedule.
Can a customer leave a journey early?
Yes. A journey can exit as soon as its goal is met — for example, the moment an abandoned cart is recovered — so nobody keeps receiving reminders for something they have already done.
Which plans include Journey Builder?
Journey Builder is available on the Business plan and above. Basic automation rules are available on lower tiers if you need something simpler.
See it in practice
Where this feature does real work, and how to set it up.
Use case
Welcome Series
Introduce your brand over a few well-spaced WhatsApp messages after someone signs up, instead of one email they never open.
Use case
Subscription Renewals
Warn customers before a subscription renews and fix failed payments by message, so renewals do not turn into chargebacks.
Use case
Abandoned Cart Recovery
Bring back shoppers who left items in their cart with automated WhatsApp reminders that land minutes after they leave, not hours.
Use case
Post-purchase Follow-up
Check in after delivery to catch problems early, help customers use what they bought, and earn the second order.
Try it on your own store.
Seven days free. No credit card. Live in minutes.