Connecting Shopify to Baat

Connecting your Shopify store to Baat lets you send automated order notifications, shipping updates, and cart abandonment messages via WhatsApp.

Before you start

• You need a connected WhatsApp channel in Baat

• You need admin access to your Shopify store

Connecting your store

• Go to Settings → Integrations → Shopify

• Click Connect Store

• You’ll be redirected to Shopify to authorise the connection

• Approve the permissions and you’ll be returned to Baat

• Select which WhatsApp channel should handle Shopify notifications

• Click Activate

Multiple stores

You can connect more than one Shopify store. Each store has its own configuration entry on the Integrations page and can be linked to a different WhatsApp channel.

Integration status

Active integrations show a green status indicator. If a store shows as disconnected, click Reconnect to go through the OAuth flow again.