AI Agents
Your 24/7 agent that never sleeps.
Train an AI agent on your knowledge base, let it handle FAQs and routine queries automatically, and hand off to a human the moment things get complex.
What you get
Your 24/7 agent that never sleeps.
Train an AI agent on your knowledge base, let it handle FAQs and routine queries automatically, and hand off to a human the moment things get complex.
- Train on your knowledge base in minutes
- Handle FAQs, returns and product queries instantly
- Knows when to step back and loop in a human agent
- Customisable active hours and fallback flows
Priya Sharma Online
- Hi! Is the blue kurta set available in M? 2:14 PM
- Yes it's in stock — want me to reserve one for you? 2:15 PM
- Great! Can I get it by Friday? 2:15 PM
- Order before 5 PM and it ships today — 2 to 3 day delivery. 2:16 PM
Connects to your stack.
Bring order, cart and customer data into every conversation.
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Shopify
Sync orders, carts and customers.
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HubSpot
Push contacts and deals to your CRM.
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Zoho CRM
Keep contacts and deals in sync with Zoho.
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Dialogflow CX
Route conversations through your own bot.
Frequently asked questions
What does the AI agent train on?
Your own material — a knowledge base, product catalogue, FAQ list and past order data. It answers from what you give it rather than from general knowledge, which is what keeps replies accurate to your business.
What happens when it cannot answer?
It hands the conversation to a human agent in the shared inbox, along with the full thread, so the customer does not have to repeat themselves. You set the conditions that trigger a handoff.
Can I control when the AI replies?
Yes. You can restrict it to out-of-hours cover, to specific query types, or to a first response before a human takes over. It does not have to be all or nothing.
See it in practice
Where this feature does real work, and how to set it up.
Use case
AI Customer Support
Let an AI agent answer routine WhatsApp questions instantly and hand the rest to a human, with the full conversation attached.
Guide
Setting Up an AI Agent
Configure an AI Agent to answer customer messages from your knowledge base, and set when it hands over to a human.
Guide
Building Your Knowledge Base
Organise your content into Collections so your AI Agents can answer customer questions accurately.
Try it on your own store.
Seven days free. No credit card. Live in minutes.