Use Cases
AI Customer Support
Answer every customer.
Answer every customer.
Around the clock.
Baat's AI agent handles 80% of support questions instantly on WhatsApp — order status, returns, product info — and hands off to a human only when it matters.
🤖
Baat Support AI
Online · replies instantly
Today · 11:42 PM
Where's my order? I placed it 3 days ago
11:42 PM ✓✓
AI
Hi Neha! 👋 Let me check your order right away.
Order #7823 — boAt Airdopes 141
Status: Out for delivery
Expected today by 7 PM
Track live →
Order #7823 — boAt Airdopes 141
Status: Out for delivery
Expected today by 7 PM
Track live →
11:42 PM ✓✓
What if I want to return it?
11:43 PM ✓✓
AI
No problem! You have a 7-day return window from delivery.
To start a return, just reply "RETURN" and I'll raise it instantly. 🙂
To start a return, just reply "RETURN" and I'll raise it instantly. 🙂
11:43 PM ✓✓
80%
queries resolved without a human
80%
of support queries resolved automatically
<30s
average AI response time, 24/7
3×
faster resolution vs human-only support
Always-on coverage
One AI. Every support topic
One AI. Every support topic
your customers throw at it.
Train the AI on your product catalog, FAQs, and policies once. It handles the rest — day and night, in English and Hindi.
Order status
Live order and delivery updates pulled directly from Shopify.
Returns & refunds
Initiate return requests, share policy, and update customers on refund status.
Product questions
Size guides, compatibility, ingredients, availability — answered instantly.
Shipping & COD
Estimated delivery dates, shipping charges, COD eligibility by pincode.
Coupons & offers
Validate discount codes, explain current promotions, apply offers to carts.
General FAQs
Any question you train it on — from exchange policies to store locations.
Human handoff
The AI knows when
The AI knows when
to step aside.
Complex complaints, angry customers, and escalations need a human touch. Baat's AI detects sentiment and complexity in real time — and routes to your team at exactly the right moment.
- Sentiment detection flags frustrated customers instantly
- Keyword triggers route specific query types to specialists
- Full conversation context handed to the agent — no re-explaining
- Agent can jump back in with one click from the shared inbox
Escalation in progress
Live
Customer
This is the 3rd time I'm asking. I need my refund NOW or I'm filing a complaint.
AI Agent
I completely understand your frustration. I'm connecting you to a support specialist right away who can resolve this for you. ⏱️ Estimated wait: <2 min.
Transferred to human agent
Priya · Support
Hi! I can see your full case. I'm processing your refund right now — you'll get a confirmation in 5 minutes.
Zero-code setup
Live in an afternoon.
Live in an afternoon.
Smarter every week.
No prompt engineering. No developer. Connect your Shopify store, paste in your FAQ doc, and the AI is ready to answer customers the same day.
- Shopify sync: live order data, product catalog, return policies
- Upload your FAQ doc — AI learns it in minutes
- Add custom Q&A pairs for anything specific to your brand
- Review missed questions weekly and improve with one click
AI Agent · Setup
Shopify store
✓
FAQ document
✓
Return & shipping policy
✓
Support every customer.
Without hiring more agents.
Deploy your AI support agent on WhatsApp in under a day.
7-day free trial · No credit card required