Order Confirmation & Tracking
Keep customers in the loop, every step of the way.
From order placed to delivery done — send automatic WhatsApp updates that reduce support tickets, build trust, and bring customers back.
What you get
Keep customers in the loop, every step of the way.
From order placed to delivery done — send automatic WhatsApp updates that reduce support tickets, build trust, and bring customers back.
- Order confirmation the moment a customer checks out
- Dispatch and delivery updates with a tracking link
- COD confirmation before an order ships
- Replies land in the shared inbox, not a no-reply void
Priya Sharma Online
- Hi! Is the blue kurta set available in M? 2:14 PM
- Yes it's in stock — want me to reserve one for you? 2:15 PM
- Great! Can I get it by Friday? 2:15 PM
- Order before 5 PM and it ships today — 2 to 3 day delivery. 2:16 PM
Connects to your stack.
Bring order, cart and customer data into every conversation.
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Shopify
Sync orders, carts and customers.
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HubSpot
Push contacts and deals to your CRM.
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Zoho CRM
Keep contacts and deals in sync with Zoho.
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Dialogflow CX
Route conversations through your own bot.
Frequently asked questions
Are order updates charged as marketing messages?
No. Order updates fall under WhatsApp utility conversations, which Meta prices lower than marketing. The exact rate depends on the country you are messaging.
Can customers reply to a tracking message?
Yes, and that is the point. Replies arrive in the shared inbox where an agent can pick them up, rather than disappearing into a no-reply address.
Does this work with my courier?
Tracking links are passed through from your store or courier data, so whatever your store records as the tracking URL is what the customer receives.
See it in practice
Where this feature does real work, and how to set it up.
Use case
Post-purchase Follow-up
Check in after delivery to catch problems early, help customers use what they bought, and earn the second order.
Use case
COD Order Confirmation
Confirm cash-on-delivery orders before you ship them, so fewer parcels come back and less working capital is tied up in returns.
Guide
Configuring Shopify Notifications
Choose which Shopify events send a WhatsApp message, and map each event to an approved template.
Try it on your own store.
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