Use Cases COD Order Confirmation

Confirm before
you dispatch.

28% of unconfirmed COD orders come back. A single WhatsApp message before dispatch cuts your RTO rate by up to 70% — automatically.

Start free trial Book a demo
Built for Indian D2C brands
B
Baat Store
Online
Today · 11:24 AM
Hi Rahul! 👋 You placed a Cash on Delivery order with us.

Order #8821
Boat Airdopes 141 — ₹1,249
Deliver to: Koramangala, Bengaluru

Can you confirm this order?
✓ Yes, confirm
✕ Cancel order
11:24 AM ✓✓
Yes, confirm
11:25 AM ✓✓
Order confirmed! 🎉 We'll dispatch within 24 hours. Track your order here: baat.ai/track/8821
11:25 AM
Before Baat 28% RTO
With Baat 8% RTO
28%
avg RTO rate on unconfirmed COD orders
₹180
avg cost per returned shipment shipping + handling
70%
reduction in RTO with WhatsApp confirmation
How it works

Only dispatch orders
you know will be accepted.

Baat sits between your order and your courier. Every COD order gets confirmed before it ships — zero manual effort on your end.

1

COD order placed

Customer places a Cash on Delivery order on your Shopify store. Baat detects it instantly via webhook.

2

Confirmation sent on WhatsApp

A WhatsApp message with order details and two quick-reply buttons — Confirm or Cancel — lands on the customer's phone within minutes.

3

Dispatch only confirmed orders

Confirmations update your dashboard in real time. Dispatch confirmed orders, cancel the rest — no wasted courier runs.

Both outcomes handled

Whatever the customer does,
Baat handles it.

✓

Customer confirms

  • Order status updated to "Confirmed" in your dashboard
  • Customer gets a dispatch confirmation with tracking link
  • Ready to ship — with confidence
✕

Customer cancels

  • Order flagged as cancelled before dispatch
  • No courier booked, no shipping cost wasted
  • Stock returned to inventory automatically
–

No response

  • Baat sends one follow-up after a configurable delay
  • You decide the fallback: auto-cancel or hold for review
  • Never dispatch into uncertainty again

Stop paying for orders
that come back.

Set up COD confirmation in under 10 minutes. Works with any Shopify store.

Start free trial See pricing
7-day free trial · No credit card required