Shared Inbox
One inbox. Your whole team.
Stop juggling personal WhatsApp accounts. Give every agent a shared view of every customer conversation — with assignments, notes, and status tracking built in.
What you get
One inbox. Your whole team.
Stop juggling personal WhatsApp accounts. Give every agent a shared view of every customer conversation — with assignments, notes, and status tracking built in.
- Assign chats to agents or teams with one click
- Internal notes and tags for better context
- See who is typing a reply — no duplicate responses
- Full conversation history and search
Priya Sharma Online
- Hi! Is the blue kurta set available in M? 2:14 PM
- Yes it's in stock — want me to reserve one for you? 2:15 PM
- Great! Can I get it by Friday? 2:15 PM
- Order before 5 PM and it ships today — 2 to 3 day delivery. 2:16 PM
Connects to your stack.
Bring order, cart and customer data into every conversation.
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Shopify
Sync orders, carts and customers.
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HubSpot
Push contacts and deals to your CRM.
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Zoho CRM
Keep contacts and deals in sync with Zoho.
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Dialogflow CX
Route conversations through your own bot.
Frequently asked questions
How many agents can use the inbox?
Three on Starter, ten on Growth and twenty-five on Business. Enterprise plans are sized to the team. Every agent gets their own login rather than sharing a device.
Do agents need their own WhatsApp number?
No. The whole team works from one WhatsApp Business number, and Baat tracks who handled which conversation. Nobody has to hand a phone around.
Can we see what someone replied after they leave?
Yes. The full conversation history stays with the contact rather than on an individual phone, so context survives staff changes and is searchable later.
See it in practice
Where this feature does real work, and how to set it up.
Use case
Team Inbox & Escalation
Route WhatsApp conversations to the right agent, escalate what needs it, and keep the whole history against the customer.
Guide
Overview of the Shared Inbox
How the shared inbox is laid out, and how your team works the same WhatsApp conversations together.
Use case
AI Customer Support
Let an AI agent answer routine WhatsApp questions instantly and hand the rest to a human, with the full conversation attached.
Try it on your own store.
Seven days free. No credit card. Live in minutes.