Home services
WhatsApp for home services.
Customers book a plumber, an AC service or a pest control visit with a quick message, then want to know when the technician will arrive. Take bookings in the chat, send arrival updates from your job system, and get the next visit booked.
What does Baat do for home service businesses?
For home service businesses such as repairs, cleaning, AC servicing and pest control, Baat runs bookings and customer updates on WhatsApp. A short form inside the chat takes the booking, your job system sends technician and arrival updates through the API, an AI agent answers price and availability questions, and customers are reminded when the next service is due.
Home service customers book on impulse and cancel just as easily. A customer whose AC has stopped messages three companies and books the first one that gives a time slot. After booking, they call to ask when the technician will come, and the dispatcher stops work to answer. When the job is done, nobody asks for a review, and nobody reminds the customer three months later that the next pest control treatment or AC service is due.
How do home service businesses use WhatsApp?
Each of these runs on Baat today. Open one to see how it works.
Guide
Take bookings with a form inside the chat
A WhatsApp Flow asks for the service, the address area and a preferred time slot inside the chat. The booking reaches your dispatcher complete, with no back-and-forth.
Guide
Send technician and arrival updates from your job system
Your job or dispatch system calls Baat's API to send approved template messages: technician assigned, on the way, job completed. Customers stop calling to ask.
Product
Answer price and availability questions at any hour
An AI agent trained on your service list, areas and visiting charges answers routine questions, and hands the customer to a person when a booking needs judgement.
Use case
Ask for a review after the job
Send a short feedback request when the technician marks the job complete. A problem reaches a supervisor privately, and a happy customer can be pointed to your public review page.
Use case
Bring customers back when the next service is due
Remind past customers who opted in when their next AC service or pest control treatment is due, with an easy way to book again.
Example conversation
A booking and an arrival time, no calls.
The customer books in the evening, gets a slot, and knows when the technician will arrive. The dispatcher only steps in if something changes.
- AI Agents: Price, area and availability questions get an answer at any hour, and bookings that need judgement go to a person.
- Shared Inbox: Dispatchers and supervisors share one number, and each booking is owned by one person until the job is done.
- Journey Builder: Booking replies, confirmations and repeat-visit reminders run on their own, on a timing you choose.
Meena Krishnan Online
- Hi, my split AC is not cooling. Can someone come tomorrow? 7:15 PM
- Hello Meena. Yes, we have slots tomorrow between 10 AM and 1 PM, or 3 PM and 6 PM in Koramangala. Which suits you? 7:16 PM
- 10 to 1 please. 7:20 PM
- Booked. Our technician Suresh will message you when he is on the way tomorrow morning. 7:21 PM
An example. The people in it are made up.
Automation
The next visit books itself.
A journey starts when a customer replies to a service-due reminder. It offers time slots, confirms the booking, and passes it to your dispatcher. Customers who do not reply get one more reminder.
- Customer replies to the service-due reminder
- Send the booking form with time slots
- Customer picks a slot
- Send the confirmation with date and time
Booked?
YesPass to the dispatcher
NoRemind once more in 3 days
Why do home service customers prefer WhatsApp?
Because the need is urgent and the call is inconvenient. A customer with a leaking tap or a dead AC wants a time slot quickly, often in the evening, and does not want to wait on hold. A message gets a reply while they get on with their evening. The business that offers a confirmed slot first usually gets the job.
WhatsApp also keeps the details in one thread: the address area, the slot, the technician’s name and the final bill. The customer does not have to repeat any of it.
How do arrival updates reduce calls?
Most calls to a dispatcher ask one question: when will the technician come? Answer it before it is asked. When your job system assigns a technician, or the technician starts travelling, it can call Baat’s API and send the customer an approved template message. The dispatcher only steps in when the customer replies with a change.
Technicians can also use the Baat mobile app to message the customer from the company number. Customers never need a technician’s personal number, and every message stays on record.
How do you win the repeat visit?
Many home services repeat. An AC needs servicing before summer. Pest control works best as a schedule of treatments. A deep clean comes around before festivals. Remind customers who opted in when their next visit is due, and let them book by replying. A customer who books again with you is one who did not search for someone else.
Can services be listed in a WhatsApp catalogue?
Not on the WhatsApp Business Platform. Meta’s Commerce Policies list home maintenance services, including cleaning, plumbing, painting and electrical work, among the services that cannot be offered through catalogues there. A booking form inside the chat does the same job without breaking the rules.
What do WhatsApp's rules mean for home service businesses?
- Meta's Commerce Policies do not allow home maintenance services, including cleaning, construction, painting, plumbing and electrical work, to be offered through catalogues on the WhatsApp Business Platform. Take bookings in the conversation, or with a form, instead of a catalogue.
- Do not ask customers to send ID card numbers, bank account numbers or full card numbers over WhatsApp. Meta's policy does not allow it.
- Message only customers who agreed to receive WhatsApp messages from you. Updates about a job they booked are expected. Service-due reminders and offers need their opt-in.
Checked against Meta's own policy pages on 21 October 2026: Meta Commerce Policies: Services, WhatsApp Business Policy. Meta changes these rules from time to time, so read the current version before you start.
Questions home service businesses ask about WhatsApp
Can customers book a service on WhatsApp?
Yes. A WhatsApp Flow shows a short form inside the chat for the service, the area and a time slot. The booking reaches your team complete, and the customer gets a confirmation in the same thread.
Can technicians reply from their own phones?
Yes. Technicians and supervisors can use the Baat mobile app on Android or iOS and reply from the company's WhatsApp number, so customers never get a technician's personal number.
Can our job system send arrival updates?
Yes. Baat has an API and webhooks, so your job or dispatch system can send approved template messages when a job changes state, such as technician assigned or on the way. The API is available from the Growth plan.
Can we list our services in a WhatsApp catalogue?
Not on the WhatsApp Business Platform. Meta's Commerce Policies do not allow home maintenance services to be offered through catalogues there. Use a booking form inside the chat instead.
How do we remind customers about their next service?
Send a service-due reminder to past customers who opted in, as an approved template message. Customers who reply can pick a slot in the same conversation.
Read next
Guide
What are WhatsApp Flows?
What WhatsApp Flows are, how they differ from ordinary messages, and when to use one.
Guide
Setting Up an AI Agent
Configure an AI Agent to answer customer messages from your knowledge base, and set when it hands over to a human.
Article
What counts as opt-in on WhatsApp
Meta requires opt-in before you message anyone on WhatsApp. Here is what a valid opt-in must say, where you can collect it, and what it costs you to get this wrong.
Page
Plans and pricing
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