Broadcasts
Reach thousands. Feel one-to-one.
Send targeted WhatsApp campaigns to exactly the right contacts — personalised, scheduled, and tracked from first send to final sale.
What you get
Reach thousands. Feel one-to-one.
Send targeted WhatsApp campaigns to exactly the right contacts — personalised, scheduled, and tracked from first send to final sale.
- Segment by purchase history, cart value or location
- Schedule campaigns or trigger them from Shopify events
- Approved WhatsApp templates with personalisation
- Delivery, open and reply analytics per campaign
Priya Sharma Online
- Hi! Is the blue kurta set available in M? 2:14 PM
- Yes it's in stock — want me to reserve one for you? 2:15 PM
- Great! Can I get it by Friday? 2:15 PM
- Order before 5 PM and it ships today — 2 to 3 day delivery. 2:16 PM
Connects to your stack.
Bring order, cart and customer data into every conversation.
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Shopify
Sync orders, carts and customers.
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HubSpot
Push contacts and deals to your CRM.
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Zoho CRM
Keep contacts and deals in sync with Zoho.
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Dialogflow CX
Route conversations through your own bot.
Frequently asked questions
How many recipients can one campaign reach?
Five hundred per campaign on Starter and ten thousand on Growth; Business and Enterprise are unlimited. Meta also applies its own per-number sending tiers, which rise as your quality rating holds.
Do broadcast messages need template approval?
Yes. Meta requires marketing messages to use a pre-approved template. You submit templates from inside Baat and can personalise the variable fields per recipient once approved.
How do I avoid being marked as spam?
Send to segments rather than your whole list, keep frequency low and give people a clear way to opt out. Meta lowers your quality rating when recipients block or report you, and that reduces how many messages you can send.
See it in practice
Where this feature does real work, and how to set it up.
Use case
Flash Sale Broadcasts
Announce a time-limited sale to a segmented WhatsApp audience and see delivery, opens and replies while the sale is still running.
Use case
Loyalty & Rewards
Tell customers what their loyalty points are worth in a channel they read, so rewards get used instead of forgotten.
Guide
Creating Your First Broadcast
Build and send your first WhatsApp broadcast: pick an audience, choose a template, and check it before it goes out.
Article
What counts as opt-in on WhatsApp
Meta requires opt-in before you message anyone on WhatsApp. Here is what a valid opt-in must say, where you can collect it, and what it costs you to get this wrong.
Try it on your own store.
Seven days free. No credit card. Live in minutes.