Knowledge Base
Everything you need to run Baat.
31 guides across 10 sections — from connecting your first WhatsApp number to the webhook payloads.
Getting Started
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Inviting and Managing Team Members
Invite agents to your organisation and control what each of them can access.
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Navigating the Baat Dashboard
A tour of the dashboard: what each figure counts and how to read your team activity at a glance.
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Welcome to Baat Help Center
Start here: what Baat does, and the order to read these guides in when you are setting up.
Broadcast Campaigns
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Understanding Campaign Analytics
Read a campaign detail page: what each delivery and engagement metric counts, and what it does not.
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Scheduling and Managing Broadcasts
Schedule a broadcast in advance, and pause, resume or cancel one that is already running.
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Creating Your First Broadcast
Build and send your first WhatsApp broadcast: pick an audience, choose a template, and check it before it goes out.
WhatsApp Flows
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Integrating WhatsApp Flows with Dialogflow
Use Dialogflow as the logic layer behind a Flow: receive submitted data, decide the next step, and reply.
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WhatsApp Flows — Use Cases
Worked examples of Flows -- appointment booking, lead capture, feedback and more.
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Sending Flows via Message Templates
Create the approved template that carries a Flow button, then send it and receive the submitted data.
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WhatsApp Flow JSON Structure
The Flow JSON document explained: screens, components and the navigation between them.
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What are WhatsApp Flows?
What WhatsApp Flows are, how they differ from ordinary messages, and when to use one.
Dialogflow CX
Developers
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API reference & error codes
Base URLs, authentication, rate limits and the full error-code table for the Baat developer API.
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Webhooks: real-time events
Subscribe to real-time events, verify the signature, and handle each webhook payload.
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Contacts, channels & templates API
API endpoints for pushing contacts into Baat and looking up the channels and templates you send with.
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Sending WhatsApp messages with the API
Send an approved template message from your own backend with a single POST request.
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Creating and managing API keys
Create API keys, choose their scopes, and rotate or revoke a key that has been exposed.
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Developers overview & quickstart
Where to find API keys and webhooks in the dashboard, and what you can build with the Baat API.
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