Getting Started
Welcome to Baat Help Center
Updated 31 May 2026
Welcome to the Baat Help Center. This guide covers everything you need to know to get your WhatsApp Business automation up and running.
What is Baat?
Baat is a WhatsApp Business automation platform built for D2C brands. It lets your team manage customer conversations, run broadcast campaigns, automate follow-ups, and connect your Shopify store — all from one place.
How to get help
Browse articles by category using the menu on the left, or use the search bar at the top of this page to find answers quickly. If you can’t find what you’re looking for, reach out to our support team from within the app.
What’s in this Help Center
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Getting Started — Account setup, dashboard overview, inviting your team
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WhatsApp Setup — Connecting channels, managing templates, canned responses
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Shared Inbox — Managing conversations, assigning agents, sending messages
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Broadcast Campaigns — Creating, scheduling, and analysing campaigns
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AI Agents — Building bots, linking knowledge bases, activating agents
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Integrations — Connecting Shopify and configuring notifications
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Billing & Plans — Plans, wallet credits, invoices