Solutions

WhatsApp for your industry.

Every business talks to customers on WhatsApp in its own way. Pick your industry to see the jobs Baat takes on, an example conversation, and the automations that run without your team.

• D2C & e-commerce

  How online brands use WhatsApp with Baat: recover carts, confirm COD orders, send delivery updates, sell from the chat and answer questions in one inbox.

• Real estate

  How real estate teams use WhatsApp with Baat: answer ad and portal leads fast, book site visits, send reminders, announce launches and keep your CRM up to date.

• Healthcare & clinics

  How clinics and hospitals use WhatsApp with Baat for appointment booking, reminders, rescheduling and patient questions, within Meta's WhatsApp rules.

• Education & coaching

  How schools, colleges and coaching institutes use WhatsApp with Baat for admission enquiries, demo classes, parent notices and student questions in one inbox.

• B2B distribution

  How distributors and manufacturers use WhatsApp with Baat to take retailer orders, announce schemes, send dispatch updates and support dealers from one number.

• Travel & hospitality

  How tour operators, travel agencies and hotels use WhatsApp with Baat for enquiries, itineraries, booking documents, pre-trip reminders and guest support.

• Automotive

  How vehicle dealers and service centres use WhatsApp with Baat for test-drive enquiries, bookings, service reminders, job updates and feedback from one number.

• Home services

  How home service businesses use WhatsApp with Baat to take bookings, share technician arrival times, answer price questions and win repeat visits.

• Salons, spas & fitness

  How salons, spas, gyms and fitness studios use WhatsApp with Baat for appointment reminders, membership renewals, loyalty rewards and filling empty slots.

• Restaurants & cloud kitchens

  How restaurants and cloud kitchens use WhatsApp with Baat to take direct orders, confirm COD, manage table bookings, announce specials and collect feedback.

• Logistics & courier

  How logistics and courier companies use WhatsApp with Baat for pickup booking, delivery updates, failed-delivery rescheduling and tracking questions at scale.

• Retail & jewellery

  How retail stores and jewellers use WhatsApp with Baat to announce new collections, book store visits, follow up after a purchase and reward regulars.

• PG, hostels & co-living

  How PG, hostel and co-living operators use WhatsApp with Baat for room enquiries, property visits, resident onboarding, house notices and maintenance requests.

• Agri-inputs & FPOs

  How agri-input dealers, FPOs and agri companies use WhatsApp with Baat for crop-season advisories, dealer orders, product leaflets and farmer questions.

• Solar installers

  How rooftop solar installers and EPC companies use WhatsApp with Baat for enquiries, site surveys, installation updates and maintenance reminders.

• Events & weddings

  How event organisers and wedding planners use WhatsApp with Baat for RSVPs, guest updates, venue directions, schedules and thank-you messages.

• Insurance advisors

  How insurance advisors and brokers use WhatsApp with Baat for renewal reminders, policy documents, claim-status updates and follow-ups on enquiries.

Workflows that fit every industry

These run the same way whatever you sell.

• Use case

  Team Inbox & Escalation

  Route WhatsApp conversations to the right agent, escalate what needs it, and keep the whole history against the customer.

• Use case

  AI Customer Support

  Let an AI agent answer routine WhatsApp questions instantly and hand the rest to a human, with the full conversation attached.

• Use case

  Lead Nurturing

  Follow up with enquiries on WhatsApp while interest is still warm, and keep the whole thread in one place for whoever picks it up.

• Use case

  Appointment Reminders

  Cut no-shows with WhatsApp appointment reminders people actually see, and let them reschedule by replying.

• Use case

  Feedback & Reviews

  Ask for feedback in the channel customers already reply on, catch problems privately, and send happy buyers to your public review page.

• Use case

  Re-engagement Campaigns

  Reach customers who have not bought in a while with a WhatsApp message that gives them a reason to come back, not just a discount.