Use Cases Appointment Reminders

Cut no-shows by 40%.
Without lifting a finger.

WhatsApp reminders get read. Email reminders don't. Send automatic appointment confirmations and multi-step reminders that let customers confirm, reschedule, or cancel — right from the chat.

B
Baat Clinic
Online
Tomorrow · 10:00 AM
🗓️
Appointment reminder
Hi Ananya! Your appointment is tomorrow at 3:00 PM with Dr. Sharma.

📍 Baat Wellness, Bandra West
⏱️ 45 minutes
✅ Confirm 🔄 Reschedule ❌ Cancel
10:00 AM ✓✓
✅ Confirm
10:03 AM ✓✓
You're confirmed! 🎉 See you tomorrow at 3 PM. If plans change, reply RESCHEDULE anytime.
10:03 AM ✓✓
📅
40%
fewer no-shows on average
40%
reduction in no-shows after WhatsApp reminders
higher confirmation rate vs SMS reminders
15 min
average time to reschedule via WhatsApp
The reminder sequence

Three touchpoints. Zero
no-shows.

Baat sends the right reminder at the right time — and handles confirmation, rescheduling, and cancellations automatically, so your team never has to chase anyone.

48 hrs before
📋
Booking confirmation
"Your appointment is booked for Friday at 3 PM. Add to calendar →"
24 hrs before
🗓️
Day-before reminder
"Tomorrow at 3 PM — tap Confirm, Reschedule, or Cancel."
1 hr before
Final nudge
"See you in 1 hour! Here's directions and parking info."
After visit
Follow-up & review
"How was your visit? Leave a review and book your next appointment."
Effortless rescheduling

Customers reschedule
themselves. Instantly.

When a customer can't make it, they usually just don't show up — because rescheduling feels like too much effort. WhatsApp makes it a two-tap process. Fewer no-shows, fewer wasted slots.

  • Customer taps "Reschedule" in the WhatsApp reminder
  • Baat shows available slots as quick-reply options
  • Customer picks a time — appointment updated automatically
  • Your calendar syncs in real time via Calendly, Cal.com, or API
Reschedule flow
No problem! Here are the next available slots with Dr. Sharma:
Mon 26 2:00 PM Full
Tue 27 11:00 AM Available
Tue 27 3:00 PM Selected ✓
Wed 28 10:00 AM Available
✅ Rescheduled to Tuesday 27th at 3:00 PM. See you then!
Full team visibility

Your team always knows
who's coming in.

Every confirmation, reschedule, and cancellation updates your shared dashboard in real time. Staff get notified of changes automatically — no more morning confusion over who's showing up.

  • Live appointment status board for your whole team
  • Instant Slack or WhatsApp alert when someone cancels
  • Auto-fill cancelled slots by notifying the next customer on the waitlist
  • Post-visit follow-up and review request sent automatically
See Journey Builder feature
Today's appointments Friday, 23 May
10:00 AM
Ananya Sharma
Skin consultation · 45 min
Confirmed
11:30 AM
Riya Patel
Hair treatment · 60 min
Confirmed
2:00 PM
Karan Mehta
Facial · 30 min
Rescheduled
4:00 PM
Priya Nair
Manicure · 45 min
Awaiting

Every appointment deserves
a warm reminder.

Set up automated WhatsApp appointment reminders in under 10 minutes.

7-day free trial · No credit card required