Shared Inbox
Sending Messages and Attachments
Updated 31 May 2026
The message composer supports all WhatsApp message types including text, media, templates, and interactive flows.
Sending a text message
Type your message in the composer at the bottom of the conversation and press Enter or click Send.
Formatting
WhatsApp supports basic formatting in messages:
-
Wrap text in
*asterisks*for bold -
Wrap text in
_underscores_for italic
Sending attachments
Click the Attachment icon in the composer to upload images, documents, or audio files. WhatsApp supports JPG, PNG, PDF, MP3, and MP4 among others.
Using canned responses
Type / in the composer to open the canned response picker. Search by name and click to insert.
Sending a template
Click Send Template in the composer area, choose an approved template, fill in any variable values, and send. Templates are required when messaging a customer outside the 24-hour conversation window.
Sending a WhatsApp Flow
Click Send Flow to send an interactive WhatsApp Flow to the customer. Flows are set up in your WhatsApp Business account and appear here once connected.
Emojis
Click the emoji icon in the composer to open the emoji picker and insert emojis directly into your message.