AI Agents
Building Your Knowledge Base
Updated 31 May 2026
The Knowledge Base is what your AI Agents use to answer customer questions. It is organised into Collections — groups of related content sources.
Creating a Collection
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Go to AI Agents → Knowledge Base
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Click New Collection
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Give the collection a name (e.g. “Product FAQs”, “Shipping Policy”)
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Click Create
Adding sources to a Collection
Collections support four types of sources:
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Document — Upload a PDF or text file
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Website — Enter a URL; Baat crawls and indexes the page content
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Text note — Paste plain text directly (good for policies, FAQs)
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Q&A pair — Write a specific question and answer pair for precise responses
Syncing and indexing
After adding a source, Baat processes and indexes it. The source shows a status indicator while indexing. Once green, it is active and the bot can use it.
Failed sources
If a source fails to index (shown in red), check that the URL is publicly accessible or the document is a supported format, then retry.
Linking a Collection to a bot
Go to the AI Agent’s settings and add the Collection under Linked Collections. A single bot can use multiple collections and a collection can be shared across multiple bots.