Configuring Shopify Notifications

Once your Shopify store is connected, you can configure which events trigger WhatsApp messages and which templates are sent.

Available events

• Order confirmed — Sent when a new order is placed

• Order shipped — Sent when a fulfilment is created and tracking info is available

• Order delivered — Sent when the order is marked delivered

• Cart abandoned — Sent to contacts who added items but didn’t complete checkout

Assigning a template to an event

• In the Shopify integration settings, find the event you want to configure

• Select an approved WhatsApp template from the dropdown

• Set a send window — how soon after the event the message should go out (e.g. within 1 hour of order confirmation)

• Click Save

Enabling and disabling events

Use the toggle next to each event to turn it on or off without losing your template and schedule configuration.

Template variables

Shopify event templates can include order-specific variables such as customer name, order number, and tracking link. Make sure your selected template has the correct variables mapped to Shopify order data.