Use Cases Post-purchase Follow-up

The sale ends at checkout.
Revenue starts after it.

Collect reviews, upsell complementary products, and invite customers into your loyalty program — all automatically on WhatsApp after every delivery.

B
Baat Store
Online
Today · 2:15 PM
📦 Order delivered!
Hi Priya! Your order of Plum Vitamin C Serum was delivered today. Hope you love it!

⭐ How was your experience? A quick review helps thousands of shoppers.
Tap to rate
2:15 PM ✓✓
★★★★★ Love it! Amazing product 😍
2:18 PM ✓✓
Next day · 10:00 AM
🛍️ You might love these too
Priya, customers who bought the Vitamin C Serum also love:

Plum Niacinamide Moisturiser — ₹399
Perfect with your new serum

Get 15% off today only 👇
Shop now →
10:00 AM ✓✓
🛍️
28%
upsell conversion from post-delivery WhatsApp
4.2×
more reviews collected vs email post-delivery requests
28%
upsell conversion from personalised WhatsApp recommendations
2.1×
higher repeat purchase rate for post-delivery follow-up customers
How it works

Every delivery triggers
a revenue opportunity.

Baat listens to your delivery events and automatically fires the right follow-up at the right time — no manual campaigns, no guesswork.

1

Delivery confirmed

The moment your courier marks an order as delivered, Baat sends a personalised WhatsApp message asking for a review — while the experience is still fresh.

2

Upsell the next day

24 hours later, Baat sends a personalised product recommendation — matched to what the customer just bought — with a time-limited offer to drive a second purchase.

3

Invite into loyalty

A week after delivery, customers who haven't joined your loyalty program get a personalised invite — with their first purchase points pre-credited to hook them in.

Automated post-purchase journey

One delivery. Four
revenue touchpoints.

A single purchase can unlock reviews, a second sale, loyalty membership, and a long-term customer relationship — if you follow up at the right moments. Baat handles all of it automatically.

  • Delivery-triggered review request sent within minutes of confirmation
  • Personalised upsell matched to purchased product category
  • Loyalty program invite with pre-credited first-order points
  • Sequence pauses automatically if customer purchases again
See Journey Builder feature
Post-purchase journey
📦
Trigger
Order delivered
Immediately
Review request
Sent
🛍️
+24 hours
Personalised upsell
Sent
🎁
+7 days
Loyalty program invite
Scheduled
Smart cross-sell & upsell

Recommend products
they actually want.

Generic "you might also like" messages get ignored. Baat's upsell messages are matched to what the customer actually bought — so recommendations feel personal, not spammy — and include a time-limited offer to create urgency.

  • Product recommendations based on purchase history and category
  • Time-limited discount (e.g. 15% off, valid 48h) to drive urgency
  • One-tap link directly to the recommended product page
  • Stops sending if customer purchases before the sequence ends
B
Baat Store
Online
🛍️ Complete your skincare routine
Hi Priya! Your Vitamin C Serum works best with a good moisturiser.

Plum Niacinamide Moisturiser
₹399 → ₹339 (15% off)
⏰ Offer ends in 48 hours

Add to cart →
Today · 10:00 AM ✓✓
Also loved by customers who bought your serum:
Plum SPF 50 Sunscreen — ₹449
The complete AM routine ☀️
Shop now →
Today · 10:00 AM ✓✓

Turn every delivery into
your next sale.

Set up your post-purchase journey in minutes and watch repeat revenue grow automatically.

7-day free trial · No credit card required