Every customer conversation,
handled by the right person.
Route WhatsApp conversations to the right agent automatically, collaborate as a team on one shared inbox, and escalate urgent issues in seconds — never miss a message again.
Route, resolve, and escalate —
all from one shared inbox.
Baat gives your whole support team a single WhatsApp inbox — with smart routing rules, internal notes, and one-click escalation so every conversation reaches the right person fast.
Smart auto-routing
Incoming conversations are automatically routed to the right team or agent — based on keywords, customer tier, department, or round-robin load balancing.
Collaborate with internal notes
Agents can leave private notes on any conversation — visible only to the team — so context travels with the customer, not in someone's head.
One-tap escalation
When a conversation needs a senior agent or specialist, any team member can escalate in one tap — transferring the full conversation history instantly.
The right agent picks up
before the customer notices.
Stop manually assigning conversations. Set routing rules once — by keyword, customer tag, or agent load — and Baat routes every incoming message automatically, so your team focuses on resolving, not triaging.
- Keyword-based routing: "refund", "delivery", "billing" → right team
- Round-robin balancing keeps agent workloads even
- VIP customer tag routes directly to senior agents
- Fallback to AI agent when all humans are offline
AI handles the routine.
Humans handle the rest.
Your AI agent resolves the majority of support queries automatically. But when a conversation needs a human touch — a complaint, a complex return, an upset customer — Baat hands it off instantly, with the full conversation history transferred so the agent never has to ask "can you repeat that?"
- AI detects frustration signals and escalates proactively
- Full conversation history transferred to agent instantly
- Customer notified with agent's name when handoff occurs
- Agent can push back to AI for routine follow-ups
Your whole team.
One WhatsApp inbox.
Route, resolve, and escalate every customer conversation without missing a beat.