Setting Up Canned Responses

Canned responses are saved reply templates your agents can insert instantly during a conversation. Use them for FAQs, order updates, and any message your team sends repeatedly.

Creating a canned response #

1. Go to Settings → Canned Responses
2. Click New Canned Response
3. Give it a short name (used to search later) and write the message body in the rich-text editor
4. Click Save

Using a canned response in a conversation #

1. Open any conversation in the Inbox
2. In the message composer, type / to open the canned response picker
3. Search by name and click to insert

Rich text support #

Canned responses support WhatsApp formatting: bold, italic, and lists. Format your message in the editor and it sends with the correct formatting on WhatsApp.

Editing and deleting #

Find the response in Settings → Canned Responses, click the edit icon to update it, or the delete icon to remove it. Changes apply immediately for all agents.