Table of Contents
Before you can send or receive messages, you need to connect at least one WhatsApp Business channel to Baat.
Adding a channel #
- Go to Settings → Channels
- Click Add Channel
- Follow the on-screen steps to connect your WhatsApp Business Account via the Meta Business integration
- Once connected, the channel status indicator turns green
Channel status #
Each channel displays a status badge:
- Connected — Active and receiving messages
- Not Connected — Setup incomplete or credentials expired; reconnect from channel settings
Multiple channels #
You can connect more than one WhatsApp number. Each channel is managed independently with its own templates, AI agent assignment, and notification settings.
Chat widget #
Each channel includes an embeddable chat widget. Configure its colours, position, and welcome message from the channel’s settings page, then paste the generated snippet into your website.
