Table of Contents
Every broadcast has a detail page showing delivery performance and engagement metrics.
Opening campaign details #
Click any campaign row in the broadcast list to open the detail view.
Key metrics #
- Audience — Total number of contacts targeted
- Delivered — Messages confirmed received by the recipient’s device
- Read — Messages opened by the recipient (requires read receipts enabled)
- Replied — Contacts who sent a reply message
- Failed — Messages that could not be delivered
Activity chart #
The hourly activity chart shows when messages were delivered and read throughout the day. Use this to identify peak engagement times for future campaigns.
Failure breakdown #
If a broadcast has failures, the detail page shows a breakdown of failure reasons:
- Retryable — Temporary failures; these may succeed on a retry
- Unreachable — The number is invalid or the contact has blocked messages
Exporting results #
Click Export on the campaign detail page to download a CSV of the campaign summary. Export is available on Growth plan and above.
