Table of Contents
The Knowledge Base is what your AI Agents use to answer customer questions. It is organised into Collections — groups of related content sources.
Creating a Collection #
- Go to AI Agents → Knowledge Base
- Click New Collection
- Give the collection a name (e.g. “Product FAQs”, “Shipping Policy”)
- Click Create
Adding sources to a Collection #
Collections support four types of sources:
- Document — Upload a PDF or text file
- Website — Enter a URL; Baat crawls and indexes the page content
- Text note — Paste plain text directly (good for policies, FAQs)
- Q&A pair — Write a specific question and answer pair for precise responses
Syncing and indexing #
After adding a source, Baat processes and indexes it. The source shows a status indicator while indexing. Once green, it is active and the bot can use it.
Failed sources #
If a source fails to index (shown in red), check that the URL is publicly accessible or the document is a supported format, then retry.
Linking a Collection to a bot #
Go to the AI Agent’s settings and add the Collection under Linked Collections. A single bot can use multiple collections and a collection can be shared across multiple bots.
