Table of Contents
Once your Shopify store is connected, you can configure which events trigger WhatsApp messages and which templates are sent.
Available events #
- Order confirmed — Sent when a new order is placed
- Order shipped — Sent when a fulfilment is created and tracking info is available
- Order delivered — Sent when the order is marked delivered
- Cart abandoned — Sent to contacts who added items but didn’t complete checkout
Assigning a template to an event #
- In the Shopify integration settings, find the event you want to configure
- Select an approved WhatsApp template from the dropdown
- Set a send window — how soon after the event the message should go out (e.g. within 1 hour of order confirmation)
- Click Save
Enabling and disabling events #
Use the toggle next to each event to turn it on or off without losing your template and schedule configuration.
Template variables #
Shopify event templates can include order-specific variables such as customer name, order number, and tracking link. Make sure your selected template has the correct variables mapped to Shopify order data.
