Win back customers who
went quiet. Automatically.
Every D2C brand has thousands of customers who bought once and disappeared. Baat identifies them and sends personalised win-back offers on WhatsApp — before they forget you exist.
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Find who's gone quiet.
Bring them back.
Baat syncs with Shopify to automatically build lapsed customer segments and fire personalised win-back sequences — no spreadsheets, no manual work.
Identify lapsed customers
Baat syncs with Shopify and flags customers who haven't ordered in 30, 60, or 90 days. Set your own threshold — or use our recommended cohorts.
Send personalised win-back offers
Each message is personalised with the customer's name, last product, and a tailored discount. Urgency timers nudge them to act before the offer expires.
Track redemptions in real time
See exactly who redeemed their offer, what they bought, and how much revenue each campaign recovered. Optimise offer size based on what converts best.
Not all lapsed customers
are the same. Target accordingly.
A customer who bought 35 days ago needs a gentle nudge. One who hasn't ordered in 180 days needs a bigger incentive. Baat builds separate cohorts and sends the right offer to each.
- 30-day lapse: gentle reminder + "new arrivals" message
- 60-day lapse: personalised 10% discount offer
- 90-day lapse: bigger 20% offer with urgency timer
- 180+ day lapse: "last chance" campaign before archiving
Turn a sleeping list into
your next revenue spike.
Re-engaging an existing customer costs a fraction of acquiring a new one. A single well-timed win-back campaign to 5,000 lapsed customers can recover lakhs in revenue in 48 hours.
- Coupon codes auto-generated and tracked per customer
- Shopify revenue attribution — see exactly what each message earned
- A/B test offer sizes to find the minimum discount that converts
- Opt-out respected automatically — no manual list cleaning needed
Your lapsed customers are
one message away.
Launch your first win-back campaign in under 10 minutes.