Use Cases Order Confirmation & Tracking

Keep customers in the loop.
Every step of the way.

From order placed to delivery done — send automatic WhatsApp updates that reduce support tickets, build trust, and bring customers back.

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B
Baat Store
Online
Today · 2:30 PM
✅
Order Confirmed!
Hi Rahul! Your order #4291 has been placed successfully.

boAt Rockerz 255 Pro — ₹1,499
Expected delivery: 3–5 days
2:30 PM ✓✓
📦
Order Shipped!
Your order is on its way 🚚

Courier: Delhivery
AWB: 1234567890

Track your order →
Tomorrow · 10:15 AM ✓✓
🎉
Delivered!
Your order has been delivered. We hope you love it!

Leave a review →
Day 4 · 3:42 PM ✓✓
📉
62%
fewer "where's my order" tickets
62%
reduction in "where's my order" support tickets
4.8×
higher open rate vs email shipping notifications
23%
more repeat purchases from post-delivery follow-up
The full journey

One automation. Every update
from checkout to doorstep.

Set it up once. Baat sends the right message at every stage — automatically triggered by your Shopify store events.

🛍️
Order placed
"Your order #4291 is confirmed! Expected in 3–5 days."
→
📦
Dispatched
"Shipped via Delhivery. Track: [link]"
→
🚚
Out for delivery
"Your order is out for delivery today!"
→
🎉
Delivered
"Delivered! Hope you love it. Leave a review →"
Reduce support load

Stop answering "where's
my order?" forever.

"Where's my order?" is the #1 customer support query for every D2C brand. Proactive WhatsApp updates eliminate it before customers have to ask.

  • Automatic updates at every order milestone
  • Tracking link embedded directly in the message
  • Customers reply to your WhatsApp inbox if they need help
  • Frees your support team to handle real issues
Support tickets Last 30 days
Before Baat
1,240
With Baat
471
62% fewer tickets · ~14 hrs/month saved
Drive repeat purchases

Turn delivery day into
your next sale.

The moment a customer receives their order is peak satisfaction. That's when they're most likely to buy again — so that's exactly when Baat reaches out.

  • Post-delivery message with review request
  • Personalised product recommendations based on purchase
  • Upsell or cross-sell at exactly the right moment
  • Triggered automatically — no manual work needed
See Journey Builder feature
B
Baat Store
Online
⭐
Hi Rahul! How are you liking your boAt Rockerz? 😊

We'd love your feedback — it helps other customers too.

Rate your purchase →
Day 5 · 11:00 AM
🎧
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Shop now →
Day 5 · 11:00 AM

Every order deserves a
great post-purchase experience.

Set up order tracking on WhatsApp in under 10 minutes.

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7-day free trial · No credit card required